High Speed Home Broadband Plus Service

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This offer of “NETVIGATOR 5G Home Broadband Service” (Service) is a limited-time offer, only available to new (whose service installation address has not been installed with any NETVIGATOR or LiKE1OO Broadband Service at any time in the past three (3) months from the application date) or existing consumer customers residing at designated estates. The Service could only be used at the service installation address of the registered customer. New customers who newly subscribed to this service are required to settle the monthly fee of the Service by credit card autopay. The Service comprises of one NETVIGATOR 5G Home Broadband Router (“Device”), together with its accessories / parts (including power adapter and SIM card) (collectively, "Router") and designated monthly local data service, with a 24 or 36-month commitment period (depending on the service plan which the customer has subscribed to). After subscription of the Service, customers are required to collect the Router at HKT’s designated location during the period mentioned in the redemption SMS, which will be sent to the customer’s registered mobile phone number approximately 7 days after the Service subscription.

^* The Router under the Service supports 5G 3GPP cellular communications standard and AX3000 or above wireless network specification. The actual speed that a user experience will be considerably less than the network specifications and will be affected by various factors, including the Internet conditions, server speeds, network conditions, coverage, locations, the device used, hardware, software, usage levels and other factors. The Service is offered by including but not limited to 5G or, 4G LTE network. The existing 4G LTE networks will be used in the areas outside the 5G network coverage. The Service is also subject to the network coverage and accessibility of the service installation address of the registered customer.

^＠ Customers who newly subscribe to this service can enjoy a 7-day cooling off period from the date of redemption SMS sent to the registered mobile phone number, subject to the relevant terms and conditions. If customers terminate the Service under the cooling off period, they will not be required to pay any fees for using this service plan. Customers are required to return all parts of the Router in clean and working condition to our designated location within 14 days from the service termination date. If the customer does not do so, a maximum Lost Equipment Fee of HK$4,000 will be charged.

^{^} The Service is subject to a 250GB monthly data usage, the calculation of which shall commence from the 1st day of the next month upon the effective date of the Service. When a customer’s data usage reaches the monthly data entitlement, the customer can continue to use the Service. However, the customer will be allocated with less network resources for access subject to the prevailing network conditions and the customer’s experience may be affected. The actual speeds a user will experience will be considerably less than the network specifications and will be affected by various factors, including the Internet conditions, server speeds, network conditions, coverage, location, device used, hardware, software, usage levels and other factors.

^# Maintenance service on the Router does not cover damage or loss caused by misuse, abuse, neglect or unauthorised repair or modification. Customers are required to replace the Router together with its accessories / parts at our designated locations.

This Service is provided by us, Hong Kong Telecommunications (HKT) Limited and only available in designated residential areas, subject to the relevant terms and conditions. In the event of any dispute in connection with this offer, our decision shall be final, binding and conclusive.